Your warranty starts from the day you receive your item and lasts for 12 months. Batteries have a shorter 3-month warranty due to their consumable nature.

Our warranty protects you against manufacturing faults and defects, including:

• Hardware faults
• Component failures
• Performance issues
• Material defects that affect how your device works

We can't cover damage caused by accidents, water, misuse, or normal wear and tear. The warranty becomes void if:

• You've tried to repair the device yourself
• Had repairs done by anyone except us
• Installed unauthorised software
• Jailbroken your device
• Removed serial numbers or IMEI numbers

If something goes wrong with your product:

1. Call us on 0330 120 1541
2. Our team will try to fix the issue over the phone
3. If needed, we'll give you return instructions
4. We'll repair, replace, or refund your item

If your item is faulty within the first 30 days, we'll pay to get it back to us. For change-of-mind returns, you'll need to cover the return postage. When we send a repaired or replacement item back to you, we always cover that postage cost.

When we repair or replace your device:

• We might need to install system updates
• You'll need to reinstall your apps and personal data
• The remaining warranty transfers to replacement items
• If less than 3 months warranty remains, we'll extend it to 3 months

The warranty doesn't cover accessories like chargers or headphones. For software issues, you'll need to contact the software developer. Even if a device is rated as water-resistant (IP67), water damage isn't covered under our warranty.